Privacy Policy

Introduction

Welcome to ck8, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal information of every player who registers, browses, or engages with our services. This Privacy Policy explains in clear, formal terms what data we collect, how we use it, with whom we may share it, and what rights you have as a user based in Bangladesh.

By accessing or using ck8's website and services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users aged 21 and above, as ck8 is strictly an adult gaming service.

Information We Collect

In order to provide you with a complete, personalised, and secure gaming experience, ck8 collects several categories of personal information. This collection occurs at registration, during active gameplay, and through your interactions with our platform's features. The categories of data we collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details collected for KYC verification purposes.
• Contact details: email address, phone number, and physical address (city/district) within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi.
• Financial data: payment method details (e.g., bKash account number, Nagad number, Rocket, Upay), transaction histories, deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited.
• Behavioural data: game preferences, betting history, wagering patterns, bonus usage, and interaction logs on ck8.

We collect only the minimum information necessary to fulfil our service obligations. You may be asked to provide additional documentation during identity verification or when processing large transactions, in line with responsible gaming and anti-fraud policies.

How We Use Your Information

The personal data collected by ck8 is processed for clearly defined, legitimate purposes. We do not use your information in ways that are inconsistent with the purposes stated at the time of collection. Specifically, your data is used to:

• Create and manage your ck8 player account, including processing registration, login authentication, and account preferences.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported Bangladeshi payment channels.
• Verify your identity in compliance with KYC requirements to maintain a safe, fraud-free environment for all players.
• Deliver personalised offers, promotions, and bonus communications, including welcome bonuses, free spins, and seasonal Eid or BPL tournament promotions — only if you have opted in.
• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and other security threats to the platform.
• Improve platform performance, fix technical issues, analyse user behaviour trends, and develop new games and features that serve our Bangladeshi player base.

KYC and Identity Verification

ck8 takes the security and integrity of its platform seriously. As part of our commitment to responsible gaming and player protection, all registered accounts are subject to Know Your Customer (KYC) verification. This process requires users to submit a valid government-issued identity document — such as a National ID card (NID), passport, or driving licence — along with a proof of address where applicable.

KYC documents submitted to ck8 are stored securely and used exclusively for the purpose of identity verification, age confirmation (21+ requirement), and anti-fraud screening. These documents are not shared with third parties except where legally required or where our approved identity verification service partners are involved in the verification process under strict confidentiality agreements.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on ck8, we collect the financial account details necessary to process that transaction — for example, your bKash mobile number, Nagad account, or Rocket wallet number. We also retain records of all transactions for audit, anti-money-laundering, and dispute-resolution purposes. Sensitive payment credentials (such as full card numbers or mobile banking PINs) are never stored on ck8 servers.

All financial transactions on ck8 are conducted through encrypted, secure payment channels. We partner with reputable Bangladesh-based payment processors who maintain their own security and privacy standards to ensure your financial data is treated with the utmost care at every step.

Cookies and Tracking Technologies

ck8 uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your session preferences, and analyse how players navigate and interact with our site. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies: required for the platform to function properly, including maintaining your login session and security tokens. These cannot be disabled.
• Analytical cookies: used to collect aggregated, anonymised data on user behaviour, popular pages, game preferences, and traffic sources. This helps us improve the ck8 experience for Bangladeshi players.
• Preference cookies: used to remember language settings, display preferences, and previous gameplay choices to deliver a more personalised experience on your next visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair certain functions of the ck8 platform, including login persistence and game state saving. Continued use of ck8 after reviewing this notice constitutes acceptance of our cookie practices.

Sharing of Your Information

ck8 operates on a principle of minimal disclosure. We do not share your personal information with third parties except in the following limited circumstances:

• Service providers and processors: trusted third-party vendors engaged by ck8 to operate our platform — such as payment processors (bKash, Nagad), identity verification services, cloud hosting providers, and anti-fraud tools — who access data only to perform their specific contracted function and are bound by confidentiality obligations.
• Legal and regulatory obligations: when we are required by applicable law, court order, or regulatory authority to disclose information, we will comply to the extent necessary and will notify you where legally permitted.
• Protection of rights: in situations where disclosure is necessary to protect the rights, property, or safety of ck8, its players, or other parties — including investigation of fraud, cheating, or collusion on the platform.

We do not sell, rent, license, or otherwise make available your personal data to advertising networks, data brokers, or unrelated commercial third parties. Any sharing beyond the categories listed above would require your explicit, informed consent.

Data Retention

ck8 retains your personal data for as long as your player account remains active and for a reasonable period thereafter to fulfil our legal, audit, and regulatory obligations. In practice, this means account information, transaction records, and KYC documents are retained for a minimum of five (5) years following account closure or last account activity — whichever is later — in line with standard anti-money-laundering record-keeping requirements.

Once the retention period has expired and no legal obligation requires continued storage, personal data will be securely deleted or anonymised so that it can no longer identify any individual. Analytical and aggregated data from which no individual can be identified may be retained for longer periods to support platform improvement activities.

Your Privacy Rights

As a registered user of ck8, you have specific rights in relation to your personal data. We respect and honour these rights in accordance with applicable data protection principles. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting [email protected].
• Right to rectification: if you believe any personal data we hold is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: you may ask us to restrict how we process your personal data in certain circumstances, for example whilst we are verifying the accuracy of data you have disputed.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Privacy Request'. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. We may need to verify your identity before processing any data-related request.

Security Measures

ck8 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls and role-based permissions limiting which staff members can view personal data, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ck8 will notify affected users promptly and take immediate remedial action. We encourage all players to use strong, unique passwords for their ck8 accounts and to enable two-factor authentication where available.

Changes to This Privacy Policy

ck8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the 'Last Updated' date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ck8 after any changes to this Privacy Policy have been published constitutes your acknowledgement of those changes. We strongly recommend that you review this page periodically to stay informed about how we are protecting your information. If you object to any revised terms, you should cease using the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck8 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing your enquiries promptly, professionally, and in confidence.

You can reach the ck8 privacy team by email at [email protected]. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible. Our team is available 24/7 and aims to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).